At Spielbank Hohensyburg, we believe that gaming should always be fun, exciting, and under control. We are strongly committed to promoting responsible gaming and providing our players with the tools and support they need to stay in charge of their play.
We want every visit to be enjoyable, which is why responsible gaming is one of our core values.
Our Commitment to Responsible Gaming
We operate in full compliance with German gaming regulations and actively work to prevent problem gambling. Every member of our team is trained to recognise risky behaviour and offer help when needed. We believe that the best casino experience is one where you play responsibly and never more than you can comfortably afford.
Tools to Help You Stay in Control
Spielbank Hohensyburg gives you powerful, easy-to-use tools directly in your account:
Available Responsible Gaming Tools
- Deposit Limits – Set daily, weekly or monthly limits on how much you can deposit
- Loss Limits – Control the maximum amount you can lose in a chosen period
- Session Time Limits – Set a maximum time for each gaming session
- Reality Checks – Receive pop-up reminders showing how long you’ve been playing
- Cooling-Off Period – Take a short break from 24 hours up to 30 days
- Self-Exclusion – Temporarily or permanently block your account (from 6 months to permanent)
- Account History – Full transparent overview of all your deposits, wagers and withdrawals
You can set or adjust these limits at any time in your account settings. Changes usually take effect immediately or after a short confirmation period.
How to Recognise If Gaming Is Becoming a Problem
It’s important to stay aware. Here are some common warning signs:
- Thinking about gambling more and more often
- Playing longer than originally planned
- Trying to win back losses (“chasing losses”)
- Gambling with money needed for bills or essentials
- Feeling restless, irritable or anxious when not playing
- Hiding your gambling activity from family or friends
If any of these sound familiar, it might be time to take a break or use our responsible gaming tools.
Getting Help and Support
We strongly encourage you to reach out if you need support. Here are trusted resources available in Germany:
- BZgA – Bundeszentrale für gesundheitliche Aufklärung – www.bzga.de (German Gambling Addiction Hotline)
- Spielen-mit-Verantwortung – Official German responsible gaming portal
- Gamblers Anonymous Germany – Support groups across the country
- Our Support Team – 24/7 live chat and email – we will listen without judgement and help you use the available tools
You can also contact our customer support at any time and ask for a self-exclusion or limit increase/decrease.
For Underage Players
Spielbank Hohensyburg strictly prohibits anyone under 18 years of age from registering or playing. We use advanced age verification processes and encourage parents to use device-level controls to prevent underage access.
Our Promise
We will never encourage you to play when you should be taking a break. We will never send you bonus offers or promotions if you have self-excluded. Your wellbeing is more important to us than any short-term profit.
Play responsibly. Enjoy the game. Stay in control.
If you need help or want to set limits right now, log into your Spielbank Hohensyburg account or contact our support team. We are here for you 24/7.
Need immediate help? Visit: www.bzga.de or call the German gambling helpline.