At Spielbank Hohensyburg we take your privacy seriously. This Privacy Policy explains exactly what personal information we collect, how we use it, and how we keep it safe. It complies fully with German data protection law and the EU General Data Protection Regulation (GDPR).
By using our website or playing at Spielbank Hohensyburg you agree to the practices described below. We recommend reading it carefully.
1. Who We Are
Spielbank Hohensyburg is operated by a company licensed and regulated in Germany. Our registered office is in Dortmund. When we say “we”, “us” or “Spielbank Hohensyburg” we mean the operator of this online casino.
2. What Personal Data We Collect
We only collect the information we need to provide you with a safe and enjoyable gaming experience. This may include:
- Identity and contact data – name, date of birth, email address, phone number, residential address
- Account and gaming data – username, password, deposit and withdrawal history, game play records
- Payment and transaction data – bank details, payment method information (we never store full card numbers)
- Technical and usage data – IP address, device type, browser information, cookies, location data (country level only)
- Verification documents – copies of ID, proof of address or source of funds when required by law
3. How We Collect Your Data
We collect data when you:
- Register or log into your account
- Make a deposit or withdrawal
- Play Spielbank Hohensyburg Slots or any other games
- Contact our customer support
- Browse our website or use the mobile version
We also automatically collect some technical data through cookies and similar technologies (see section 7 below).
4. How We Use Your Personal Data
We use your information for the following lawful purposes:
- To create and manage your account
- To process deposits, withdrawals and bonus claims
- To provide you with Spielbank Hohensyburg Games and customer support
- To comply with German gaming and anti-money laundering laws
- To personalise your experience and send you relevant promotions (only with your consent)
- To improve our website and services
- To prevent fraud and ensure platform security
5. Sharing Your Personal Data
We never sell your data. We may share it only with:
- Trusted payment service providers
- Independent auditors and regulatory authorities (as required by German law)
- Professional service providers (IT, security, legal) who work under strict confidentiality agreements
All third parties are contractually bound to protect your data and use it only for the purposes we specify.
6. Your Rights Under GDPR
As a player in Germany you have strong rights over your personal data:
- Right to access your data
- Right to correct inaccurate information
- Right to request deletion of your data (subject to legal obligations)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
To exercise any of these rights, simply contact our support team.
7. Cookies and Tracking Technologies
We use cookies to make the site work properly, remember your preferences, and analyse how the website is used. You can manage or disable cookies through your browser settings at any time. We also use Google Analytics (anonymised) to understand visitor behaviour.
8. Data Security
We protect your data with industry-standard security measures including:
- Bank-level encryption (TLS/SSL)
- Secure servers located in the EU
- Regular security audits
- Strict access controls
Unfortunately no system is 100% secure, but we work hard to keep risks as low as possible.
9. How Long We Keep Your Data
We keep your personal data only as long as necessary for the purposes listed above and to meet legal requirements (usually 5–10 years for gaming and financial records). After that we securely delete or anonymise it.
10. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you by email. The date at the bottom shows when it was last updated.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact our Data Protection Officer:
Email: privacy@spielbank-hohensyburg.com Support: Available 24/7 via live chat or email
We will respond to your request within one month (or sooner if required by law).